Returns Policy

Return & Refund Policy

We understand that sometimes things don’t work out, and we’re here to help make returns as simple as possible.

How to Request a Return
To begin your return process, please contact our support team via our Contact Us page within 30 days of receiving your order.
To help us assist you efficiently, please include the following details in your message:

• Name used on the order

• Order number

• A clear description of the issue

• Photos that show the problem

• Your preference: refund or replacement

Important Note: We are not responsible for customer-related errors such as misspellings, incorrect images, or issues resulting from improper file submissions. Please double-check your order before completing your purchase.

What Can Be Returned
We accept returns for non-sale items within 30 days of delivery. Items must meet the following conditions:

• New or gently used

• Unwashed, with tags still attached

• Accompanied by the original receipt or proof of purchase

Return Shipping Information

• We offer free return shipping for products that arrive damaged or defective.

• Return shipping cost: $0.00

Steps to Complete Your Return
Once your return has been approved by our team via email at [email protected], please follow these instructions:

1. Package your item(s): Include a printed copy of your order confirmation email.

2. Ship the return: Use your local post office or preferred courier to send the package to the return address we provide. Please share your tracking number with us.

3. Confirmation & Refund: Once we receive and inspect your return, you will receive an email confirmation. We will then notify you about the status of your refund or replacement.

Support and Assistance

Customer satisfaction is our highest priority. If you have any questions or need further assistance, please don’t hesitate to reach out to us:

• Email: [email protected]
• Phone: +1 (317) 735-8683
• Support Hours: 9:00 AM – 6:30 PM (EST), Monday – Friday

We are dedicated to ensuring you have a positive shopping experience. Thank you for choosing Shopsgab